While we do our best to find and correct as many bugs as possible within our games, there will always be small imperfections which players may find a way to exploit. We hope that players report these imperfections as they are found so that we have an opportunity to correct these issues. However, some players will inevitably take the opportunity to exploit the bug in order to gain an advantage within the game.
What is exploiting?
An exploit is when a player goes around designed system mechanics in a manner not intended by the game's designers. For example, if someone is utilizing a bug in the game to take advantage of another player without that player having the means to defend themselves. This way of taking advantage of other players is in no way condoned, and can be subject to punishment from the Support team.
What do I do if I am a victim of an exploit?
If you feel as though you have been a victim of an exploit, please contact Customer Support right away so that we can thoroughly investigate. When reporting any exploits, please be sure to be as detailed as possible with your explanation, including players, locations, or any other pertinent information that would help us reproduce the issue. Remember, the more information you provide, the better chance we have of reproducing and actioning for the reported exploit. Rest assured that we will do everything we can to reimburse players for anything lost due to exploitation, and the faster you report these issues the better chance we have to figure out what went wrong.
In addition to reporting an exploit, please do not take it upon yourself to use that exploit yourself to try and regain what you may have lost. Actions such as this can result in action being taken against your account as well, and any restoration of your losses impossible. Keep this in mind when locating exploits within the game.