Account blocks could happen for a number of reasons. The most common reasons can be found below:
Offensive Language
If a player finds another player's chat offensive, they may report it to us with a screenshot, and we will decide the outcome. Generally, we block players for excessive use of foul language or language used toward another player that gives a feeling of being offensive.
Context plays a large part of our decision on suspensions, and we do not generally suspend simply for using a word that may be considered "socially unacceptable" by some. For example, if you die and use a simple expletive, it's unlikely you would be blocked. However, if you use that same expletive in relation to someone's mother, you likely will if reported.
Jokes can also end up getting you blocked. If you are joking with a friend in chat and say something offensive in a public chat mode, someone may report you. We urge you to keep such jokes to yourself or in private chats.
Punishment for this offense are as follows:
1st Offense: Warning with chat block - case by case
1st Offense: 3 days
2nd Offense: 7 Days
3rd Offense: 1 month
4th Offense: Permanent
Fraudulent Transactions
Your account may have been involved in the fraudulent use of a credit card or Paypal account. If this is the case, then it may only be a temporary ban while we investigate the transactions made on your account. However, no time period will be specified as to when this investigation will finish. If you are found to have indeed used a stolen card or deliberately accepted stolen items, then your account will be suspended indefinitely unless the amount is paid back in full.
Punishment for this offense are as follows:
1st Offense: Indefinite until amount is paid back
Botting, Hacking, or Glitch Abuse
Use of 3rd party software or hardware allowing you to automate gameplay or gain access to privileges which players do not normally have can result in a ban. Additionally, the abuse of glitches in the game to gain benefits can also lead to a ban. Depending on the severity of the offense, your account and accounts on your IP may be blocked anywhere from 1 week to permanently at our discretion.
Buying Gold or Items
The purchase of gold, items or accounts for real-life currency from third party companies is against the terms of use. Doing so will result in your account and accounts on your IP being blocked anywhere from 1 month to permanently at our discretion depending on severity.